Agreeing to these terms
These terms apply when you create a Spouz account or use the app. Our privacy policy explains how we handle your information. If you don’t agree to these terms, don’t use Spouz.
Who can use Spouz
To use Spouz, you must:
- be 18 or older
- be free to marry, and be here to find a spouse
- have only one account, and use it only for yourself
Your profile and our review
- Everything in your profile must be true, and every photo must be of you. Your selfie must be taken by you, when the app asks for it.
- Before you can send interests or messages, a member of our team reviews your profile and selfie. We can approve it, ask you to change something, or decline it. We can also review a profile again later and withdraw approval.
- The Verified badge means our team has reviewed and approved a profile. It isn’t an identity check, and we can’t guarantee that what members say about themselves is true.
- Keep your password to yourself. You’re responsible for what happens in your account.
Your guardian’s details
When you add your guardian (wali), you confirm that they have agreed to their name, their relationship to you and their phone number being shared with the members you match with.
How to treat other members
Treat every member with respect. Don’t:
- harass, threaten, insult or pressure anyone
- send sexual or explicit content, or make sexual advances
- ask anyone for money, or promote a business, scheme or service
- pretend to be someone else, or use someone else’s photos
- share another member’s photos, messages or details, including their guardian’s details, outside Spouz without their permission
- involve anyone under 18 in any way
- copy, scrape or automate Spouz, or interfere with how it works
Interests, matches and chat
- On the free plan you can send up to 10 interests a day; accepting one never counts. Spouz Premium removes the daily limit for normal use, shows you your 50 most recent profile viewers and unlocks advanced filters (marital status, education, ethnicity, country of origin, height, whether they have children, caste, nationality, language and income).
- A match happens only when both of you accept. Only then can you chat, see each other’s guardian details, and see clear photos of a member who blurs theirs.
- Either of you can remove the connection at any time.
- Blocking or reporting a member ends your match and deletes your chat with them.
Meeting safely
Spouz helps you find and talk to potential spouses; what happens after that is up to you and your families. Involve your guardian, meet in public places, and never send money to someone you’ve met on Spouz. We can’t control, and aren’t responsible for, how members behave on or off Spouz.
Reports and enforcement
You can report a member from their profile or from your chat. Reports are anonymous. We can remove content, decline or withdraw approval of a profile, or close an account that breaks these terms or puts others at risk. We may report illegal activity to the authorities.
Your content
You own what you add to Spouz. You allow us to store it and show it to other members in the ways the app describes, only to run the service. This ends when you delete the content or your account, apart from copies in our backups, which are deleted within 30 days.
Fees and Spouz Premium
Spouz is free to join and use. Spouz Premium is an optional subscription that removes the daily limit on interests for normal use, shows you your 50 most recent profile viewers and unlocks advanced filters (marital status, education, ethnicity, country of origin, height, whether they have children, caste, nationality, language and income). It’s sold only through Google Play, on Android.
- Packages and prices. Premium comes in 1-week, 1-month and 3-month packages. The price for each, in your currency, is shown in the app before you subscribe. New subscribers may be offered a lower price for their first billing period; the app always shows the regular price it renews at next to it.
- Fair use. To protect members from spam, Premium has a fair-use ceiling that a person reviewing profiles one at a time never reaches. If you hit it, the app tells you when it resets.
- Renewal. A package renews automatically at the end of each billing period, at the regular price shown, until you cancel. Google Play charges your Google account.
- Cancelling. Cancel at any time in Google Play (Play Store → Profile → Payments & subscriptions → Subscriptions), or from Profile → Spouz Premium → Manage subscription in the app, which takes you there. Cancelling stops the next renewal; you keep Premium until the end of the period you’ve paid for.
- Refunds. Payments are handled by Google, and refunds follow Google Play’s refund policy. Google may also refund a purchase that goes unconfirmed. If Google refunds or revokes a subscription, Premium ends at that point.
- Payment problems. If a renewal payment fails, Google Play retries for a short grace period, during which you keep Premium. If it still fails, your subscription goes on hold and Premium pauses until you update your payment method in Google Play.
- One account. A subscription belongs to the Spouz account it was bought in. If you delete that account, the subscription stops renewing, and the current period isn’t refunded.
- Changes. We may change prices or packages. A change never affects the period you’ve already paid for, and Google Play tells you before a price change applies to your renewal.
Premium doesn’t change how your profile is reviewed, shown or matched.
Ending your account
You can delete your account at any time. Delete your account explains how. Deleting your account stops a Spouz Premium subscription from renewing, but doesn’t refund the current period. We may suspend or close an account that breaks these terms.
Disclaimers
Spouz is provided as it is. We work to keep it available and safe, but we can’t promise that it will always be available or free of errors, or that you’ll find a spouse through it. As far as the law allows, we aren’t liable for indirect or consequential losses. Nothing in these terms takes away rights you have under the law where you live that can’t be taken away.
Changes to these terms
If we change these terms, we’ll post the new version here and update the date at the top. If you keep using Spouz after that, the new terms apply.
Contact
Questions about these terms: spouz.support@gmail.com